It Specialist/ Cloud Engineer

Company Description:

We are a data-driven dental chip manufacturing company with high growth potential, looking for a talented and experienced IT engineer/Cloud engineer to help us ensure and create top-of-the-line MyDentalWig devices and products.

IT Specialists are the frontline, first response for technical issues impacting employees and are critical to successful daily operations across the organization. They staff our helpdesk and participate in our IT Triage rotation to answer questions and handle requests to unblock teams across the company.

They have the opportunity to regularly collaborate with mechanical engineers, materials scientists, software engineers, dental technicians and many other roles to troubleshoot and fix blocking issues. These include network connectivity, operating systems, identity and access management, onboarding and offboarding, and other business-critical operations.

Key qualifications:

• Top notch customer service skills. You are all about creating an excellent customer experience for our internal team members!
• Resourceful, flexible and adaptable; no task is too big or too small.
• Excellent interpersonal and communication skills.
• Tenacious debugging skills but able to surface more challenging problems to the broader team.
• Able to maintain and improve internal team documentation.
• Familiar with SaaS productivity platforms (GSuite, MS Office) and user management systems (Azure, Google Workspace, Active Directory).
• Experience provisioning and administering Windows, macOS and/or Linux systems.

Preferred qualifications:

• Experience with network engineering across multiple vendors like Fortinet, Cisco, and Ubiquiti.
• Understanding of networking protocols including TCP/IP, UDP, ARP, DNS, DHCP, WPA.
• Experience managing Audio/Video conferencing setups for crystal-clear and reliable communication.
• Familiarity with Mobile Device Management such as JAMF and Microsoft Intune.
• Experience supporting production lines, medical systems, and/or laboratory settings.
• Software scripting skills with tools like python, ruby, shell, or similar.
• Strong grasp of security fundamentals and compliance requirements.

Pay Transparency:

Based on California law, the following details are for California individuals only:

California base salary range: 

$95,000—$115,511 USD

For full-time employees, your compensation package will include two major components: salary and vested stock options. Guidance on salary for this role will be determined according to the level you enter the organization (with the ability to gain more through time as you contribute).

Full-Time Employees are eligible for equity and benefits listed below in addition.

Benefits:

• cashless stock options
• Climbing the ladder fast
• 401K
• Health- Vision and Dental when company reaches 10 full-time staff

Schedule:

• Day shift
• Monday to Friday

Ability to Relocate:

• Lancaster, CA 93536: Relocate before starting work (Required)

Work Location: In person